• Lead the end-to-end design process for Krista.ai, a comprehensive enterprise automation platform, ensuring each solution is tailored to complex, multi-layered user workflows across various enterprise domains including HR, IT, and Operations.
• Developed and implemented robust design systems that support scalability and flexibility, enabling seamless integration and customization for clients with unique business requirements.
• Conducted in-depth user research and analysis involving key user personas (e.g., Operations Manager, Customer Support Lead, IT Administrator) to identify pain points, optimize user journeys, and enhance product usability.
• Led the creation of a multi-functional workspace experience, allowing users to efficiently switch between workspaces, manage conversations, and access data-driven insights—boosting operational efficiency and task management for large-scale enterprise teams.
• Spearheaded the UX strategy for key product features, such as the Meeting Management module, integrating real-time updates, transcript management, and analytics dashboards that enable users to manage, review, and gain insights from their meetings effortlessly.
• Championed the integration of advanced UX analytics and tracking mechanisms to gather insights on user behavior, improving decision-making and identifying areas for design optimization across various modules like HR Management, Performance Reviews, and Goal Tracking.
• Played a pivotal role in strategic roadmap planning, prioritizing features based on user feedback, competitive analysis, and business impact, contributing to a 15% increase in user adoption and engagement.